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Right: |
To receive this summary of your rights and responsibilities at the time of application for (re)accreditation. |
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Right: |
To withdraw from the (re)accreditation process at any time. COA (re)accreditation is a voluntary process, and all organizations have the right to withdraw from the (re)accreditation review process at any time. |
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Right: |
To receive courteous, collegial, timely, and facilitative service from COA. COA staff is available by phone, toll-free, at (866) COA-8088, Monday to Friday, 9:00 AM to 5:00 PM, EST. The COA web site, provides current information on (re)accreditation and includes a list of staff e-mail addresses and telephone extensions |
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Right: |
To receive a set of COA's current and applicable standards, as well as its Accreditation Policies and Procedures Manual, which fully and completely describes all aspects of the (re)accreditation process. |
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Right: |
To communicate a concern or complaint to COA concerning any part of the (re)accreditation process or related services, to file a grievance against a Peer Reviewer, and/or to appeal a (re)accreditation decision. These procedures are fully described in COA's Accreditation Policies and Procedures Manual, which is posted on the COA website. |
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Responsibility: |
To fully and accurately complete the relevant application for (re)accreditation and return it to COA with all the required attachments in the specified timeframe. |
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Responsibility: |
To "tell us how we are doing" by participating in COA's consumer organization satisfaction and opinion surveys. |
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Responsibility: |
To fully and completely prepare a Self-Study document and prepare for a Site Visit using the current and applicable COA standards. To work with COA staff (Peer Services) to facilitate an on-site review. This responsibility includes making all efforts to adhere to the (Re)accreditation Timetable created in collaboration with your organization during the Intake Phase of the process. |
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Responsibility: |
To adhere to the terms of COA's Accreditation Agreement, and the Accreditation Policies and Procedures Manual. |
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Responsibility: |
To promptly notify COA regarding changes to your organization as it relates to leadership, physical address, delivery of services, mergers and acquisitions, and accreditation eligibility. |
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Responsibility: |
After completion of the (re)accreditation review process, to maintain ongoing implementation of/performance with COA's standards and adhere to maintenance of accreditation procedures as described in COA's Accreditation Policies and Procedures Manual. |
