• Be familiar with COA's mission, Core Principles and philosophy;
• Learn about Contextual Accreditation, and how this strategy influences COA's process, timelines, the 8^th Edition Standards, the Self-Study Document, and site visit requirements;
• Enhance understanding of the 8^th Edition Standards;
• Enhance their understanding of the 8th Edition Standards;
• Lear the rating system and learn how to apply it to assess organization readiness;
• Obtain tools and learn practical skills for mobilizing work groups, assigning tasks, and developing timeframes; and
• Learn how to prepare for the site visit and learn what Peer Reviewers will be looking for when visiting your organization.

Cost: $450

Performance and Quality Improvement (PQI)

2 Days - Day 1: 9:00-4:30 / Day 2: 9:00-4:00

Course: PQI is designed to help organizations develop a comprehensive approach to a Quality Improvement process that will advance an efficient, effective service delivery system that will enhance organizational capacity to deliver quality services. This training will utilize COA 8^th Edition Standards as a vehicle for understanding how Quality Improvement is a catalyst for successful achievement of strategic goals and program outcomes.
Audience: Staff interested in enhancing knowledge and skills regarding the Quality Improvement Process.
Materials: Participants will receive the following:

• A hardcopy of the Administration and Management, Administrative Service Delivery, and select Service Standards; and
• Training workbook including tools, instruments, and other materials designed to assist the organization in its planning and preparations.

Outcomes: Following this training, participants will:

• Gain awareness of the theory of Quality Improvement and how it builds organizational capacity and eliminates organizational barriers to achieve optimal organizational performance;
• Learn the philosophy, structure, and core principles of the PQI standards;
• Understand the fundamentals of the PQI standards requirements into the organizational structure;
• Recognize the qualities needed to provide organizational leadership that will establish a culture that promotes identification of risks and encourages learning from challenges; and
• Learn: Leadership Endorsement of Quality and Performance Values, The Foundation for Broad Use of PQI, Support for Performance and Outcomes Measurement, Analyzing and Reporting Information, Use of Communication and Quality Information to Make Improvements, and Staff Training and Support

Cost: $450 

Customized Training

COA Training offers customized technical assistance designed for organizations to address specific needs related to the COA accreditation process. In addition to customized trainings, all accreditation trainings listed above can also be delivered at your organization or agency for a fee. Examples of customized training include:

• Customized format of the Institute's standard accreditation curricula tailored to the organization's unique requirements or to emphasize sections of the curricula.
• Customized accreditation training for Service Standards not covered in the standard curricula.
• Overview of accreditation for kick-off campaigns.
• Board and staff presentations to develop understanding of, commitment to and responsibility for initiating and implementing the COA accreditation process.
• How to use standards to assess organizational readiness for accreditation.
• How to use standards to develop quality management and service delivery structures and systems. 

How does Customized Training Work?

Once you decide that you and your staff would like customized training, COA has an initial conversation with you to determine the type of training, general content, delivery mode, and other logistics. Then we develop a contract that outlines this information along with the cost of the training. Once your organization agrees to this information and signs the contract, you will talk on the phone with one of our trainers and set up the specific details of the training.

How Much does Customized Training Cost?

The cost of customized training is based on a number of factors including COA's travel and hotel costs (if a live training), training customization and development costs, material costs (for manuals and other materials), COA administration costs, and whether we need to arrange for facilities and catering. The costs can range from as low as $500 to $1000 for a webinar or series of webinars, to $5000 to $10,000 for a live training or series of trainings. To make a customized training cost efficient for you and your staff, it is recommended that you have at least 10 staff members attending the training. To request a quote for customized training, please send the following information to COA to trainings@coanet.org. Within 2 business days, COA will provide a quote:

Type of Training Needed/Desired (please describe in detail, i.e., is this a new training or one of COA's existing trainings modified for your organization's needs):

 

Number of Training Days Needed/Desired:

 

Number of People Attending Training:

 

Catering or Meeting Room Reservations Needed?