Do you have a concern about a COA-accredited or in-process organization that you would like to share with COA? 

COA responds to all concerns falling within the scope of its standards. COA reviews concerns about its accredited or in-process organizations after receiving information from a stakeholder and a signed Letter of Intent/Consent. The consent gives COA permission to contact the organization about the concern and to disclose your name to the organization. 

How can I submit a concern?

If you wish to submit a concern, complete COA's Concern Form and Letter of Intent/Consent and attach any supporting or relevant information.

Mail completed forms to:

Maintenance Of Accreditation Coordinator
Council on Accreditation
120 Wall Street, 11th Floor
New York, NY 10005

What if I cannot access the forms from COA's website?

You can request that COA send you these forms by:

�         Emailing reportconcern@coanet.org, or

�         Calling COA toll-free at 866.COA.8088 and asking to be connected with the Maintenance of Accreditation Coordinator at extension 285.

Who can I speak to at COA about a possible concern?

If you wish to speak to COA about your concern, please contact the number above.

How does COA respond to a concern?

COA begins its review process upon receiving your Concern Form and signed consent.  COA may elect not to review concerns submitted: 

• Anonymously, or 
• Without a signed consent.

Actions taken by COA as part of its review process may include, but are not limited to  the following: 

• Request information or written response to the concern from the organization.
• Determine if a concern is standards related.
• Maintain the concern in the organization's accreditation file.
• Provide the concern to a peer review team for review during the organization's regularly scheduled site visit.
• Conduct a site visit.
• Refer the concern to COA's Accreditation Commission.
• Change the accreditation status of the organization.

To view the Portable Document Format (PDF) files, you may download a free Acrobat Reader from Adobe. Go to http://www.adobe.com/acrobat/readstep.html.